Bizolink. Privacy Notice

Version 1.1 · Effective 7 October 2026

This notice explains how Bizolink Digital Enterprise (SSM MA0351281-P), Puchong, Selangor, Malaysia ("Bizolink.", "we") handles personal data under the Personal Data Protection Act 2010 (PDPA). It covers:

  • Agents who use app.bizolink.com; and
  • Buyers who visit an agent's page or chat with Kira, the agent's AI assistant.

1. What we collect

From agents

  • Name, phone number, WhatsApp number and email address;
  • Profile details: photo, REN number, agency name and licence number, and page handle;
  • Login details (your password is stored encrypted, and we can't see it), your acceptance of our terms, and basic usage records;
  • Billing details: invoices and payment status. Card and bank details are handled by Stripe, our payment provider; we don't store them.

From buyers

  • What you type to Kira, such as your name, phone number, budget, preferred area, unit type, timeline, financing situation and other answers;
  • What you enter in a page's "Register your interest" form: your name, email address and phone number;
  • Which page and project you came from, and the time of your visit. Our hosting providers also record IP addresses in their technical logs. To stop spam on the form, we keep a scrambled (hashed) form of your IP address for about 2 days.

2. Why we use it

  • To run the service: agent accounts and pages, Kira's conversations, and passing qualified leads to the right agent;
  • To bill agents and send service emails (invites, password resets, reminders and invoices);
  • To keep the service secure, fix problems and improve Kira's answers;
  • To meet legal requirements.

We don't sell personal data, and we don't use buyers' details for our own marketing.

3. Buyers: who receives your details

When you chat with Kira or fill in the form on an agent's page, your details go to that agent (by email and in their dashboard). The agent is responsible for how they use your details afterwards, and we process them on the agent's behalf. Kira is an AI assistant, not a person, and it says so in the chat.

4. Do you have to give us your data?

Agents must provide the details marked as required to open an account and publish a page. Buyers can choose what to share with Kira, but the agent may not be able to help without contact details.

5. Who we share it with

Only with service providers who help us run Bizolink., under contracts that require them to protect the data:

  • Supabase (database and login), Vercel (website hosting) and Trigger.dev (background tasks);
  • Stripe (payments and invoices);
  • AI model providers (OpenAI, via OpenRouter, with Microsoft Azure as a backup), which process chat text to generate Kira's replies;
  • Resend (sending emails).

Some of these providers store or process data outside Malaysia (for example in Singapore, the US or the EU). We use providers with appropriate security safeguards, as the PDPA requires.

We may also disclose data where the law requires it.

6. How long we keep it

  • Agent account data: while the account is active, then up to 12 months for records. Billing records are kept for 7 years for tax purposes.
  • Buyer leads: while the agent's account is active. They are deleted or anonymised within 90 days after the account closes, or earlier if the agent or buyer asks and we're allowed to.

7. Security

We use encrypted connections, access controls so each agent sees only their own leads, and restricted admin access. If a data breach is likely to cause significant harm, we will notify the Personal Data Protection Commissioner and the affected people as the PDPA requires.

8. Your rights

You can ask us to:

  • access the personal data we hold about you;
  • correct it;
  • delete it, or stop using it for a particular purpose;
  • withdraw consent (this may mean we can't continue the service);
  • give you a copy in a usable format, or send it to another provider, where the PDPA allows.

Buyers can also contact the agent directly.
To make a request, email support@bizolink.com. We will reply within 21 days. We may need to verify who you are, and the PDPA allows a small fee for access requests.

9. Contact

Data Protection Officer: Kenneth Goh, support@bizolink.com
Bizolink Digital Enterprise, Puchong, Selangor, Malaysia

10. Changes

We will post updates here with a new version number and date. Agents will be asked to accept a significantly changed version when they next log in.

If the English and Bahasa Malaysia versions differ, the English version prevails.

Terms of Service